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オフィスワーカの状況推定と遠隔コミュニケーション支援

割り込み拒否度の遠隔共有によるコミュニケーション支援

メンバー: 藤田欣也、藤本雄一郎

分野: 情報学フロンティア、人間情報学

所属: 工学研究院

キーワード: ヒューマンインタフェース、割り込み、状況推定、オフィスワーク

ウェブサイト:

研究概要

インターネットやユビキタス情報環境は、必要な情報を瞬時に提供し、人の知的活動を支援する大きな可能性を有しています。その一方でメールやショートメッセージ等による無秩序なコミュニケーション要求はオフィスワーカの作業に割り込むことで、知的活動を阻害する危険性をも併せ持っています。また、テレワーク環境ではコミュニケーション不足が最も大きな問題であると報告されており、遠隔からのコミュニケーション要求を阻止するのではなく、むしろ促すことが期待されています。
 すなわち、割り込まれる側の知的活動の阻害を回避しつつ、作業者間の遠隔コミュニケーションを促進することが必要であり、そのためにはユーザの状況に応じた適切な割り込み調停が望まれています。
 私たちの研究グループでは、

(1)PC操作のキー入力等のユーザの物理的な作業量や、会話状況、顔位置、その他の情報を取得し、それらに基づきユーザの割り込みに対する拒否度を自動推定する手法の実現、

(2)推定した割り込み拒否度を遠隔共有することによるコミュニケーションの促進、

(3)推定した割り込み拒否度を利用したメール等の遠隔コミュニケーションの自動調停手法の開発

などに取り組んでいます。

主要論文・参考事項

[1] Takahiro Tanaka, Ryosuke Abe, Kazuaki Aoki, and Kinya Fujita, "Interruptibility Estimation based on Head Motion and PC Operation", International Journal of Human-Computer Interaction, Vol.31, No.3, pages 167-179, 2015.

[2] Satoshi Hashimoto, Takahiro Tanaka, Kazuaki Aoki, and Kinya Fujita, "Improvement of Interruptibility Estimation during PC Work by Reflecting Conversation Status", IEICE TRANSACTIONS on Information and Systems, Vol.E97-D, No.12, pages 3171-3180, 2014.

[3] Yasumasa Kobayashi, Takahiro Tanaka, Kazuaki Aoki, and Kinya Fujita, "Automatic Delivery Timing Control of Incoming Email based on User Interruptibility", In Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems, Pages 1779-1784, 2015 (poster).

[4] Takahiro Tanaka, Niels Taatgen, Kazuaki Aoki, and Kinya Fujita, "Resumption Lag at Interruptible Timing might not be short in Actual Environment", In Proceedings of the 32rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems, Pages 1801-1806, 2014 (poster).

お問い合わせ先

東京農工大学・先端産学連携研究推進センター
urac[at]ml.tuat.ac.jp([at]を@に変換してください)

研究要素集検索

Interruptibility estimation of office worker and mediation of remote communication

Communication Support by remotely sharing each worker's interruptibility

Research members: Kinya Fujita PhD., Yuichiro Fujimoto PhD.

Research fields: Frontiers of informatics, Human informatics

Departments: Institute of Engineering

Keywords: Human-computer interaction, Interruption, Interruptibility estimation, Office work

Web site:

Summary

Internet technology and ubiquitous environment have a great potential on assisting human activities by promptly providing required information to them. On the other hand, frequent and uncontrolled requirement of communications with email and short messenger will sometimes decrease workers' intelligent productivities by interrupting their current works.
     In tele-communication environment, it has been reported that a shortage of communication is one of the most important issues. Instead of completely blocking communication requirement, encouraging communication is rather expected.
     Therefore, it is desired to encourage tele-communication within workers without possibilities of disturbing their intelligent activities. In order to achieve that, an appropriate mediation of interruptions in accordance with workers' state is needed.
     We are working on

(1) Development of the estimation method of each worker’s interruptibility (which is the subjective degree of the extent to which a user can accept an interruption) based on PC activities such as key inputs, conversation status, a location of head, and others

(2) Communication facilitation by sharing estimated each worker’s interruptibility

(3) Development of the automatic meditation method of tele-communication (e.g., email) based on worker’s interruptibility.

Reference articles and patents

[1] Takahiro Tanaka, Ryosuke Abe, Kazuaki Aoki, and Kinya Fujita, "Interruptibility Estimation based on Head Motion and PC Operation", International Journal of Human-Computer Interaction, Vol.31, No.3, pages 167-179, 2015.

[2] Satoshi Hashimoto, Takahiro Tanaka, Kazuaki Aoki, and Kinya Fujita, "Improvement of Interruptibility Estimation during PC Work by Reflecting Conversation Status", IEICE TRANSACTIONS on Information and Systems, Vol.E97-D, No.12, pages 3171-3180, 2014.

[3] Yasumasa Kobayashi, Takahiro Tanaka, Kazuaki Aoki, and Kinya Fujita, "Automatic Delivery Timing Control of Incoming Email based on User Interruptibility", In Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems, Pages 1779-1784, 2015 (poster).

[4] Takahiro Tanaka, Niels Taatgen, Kazuaki Aoki, and Kinya Fujita, "Resumption Lag at Interruptible Timing might not be short in Actual Environment", In Proceedings of the 32rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems, Pages 1801-1806, 2014 (poster).

Contact

University Research Administration Center(URAC),
Tokyo University of Agriculture andTechnology
urac[at]ml.tuat.ac.jp
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